Privacy notice

We’re committed to handling your information responsibly. This notice explains how we use data when you request tour details or contact support.

What we collect

When you submit an inquiry or contact support, you may share information such as your name, email address, phone number, preferred date, and request message.

  • Contact details used for follow-up
  • Request details used to match availability and guidance
  • Optional notes you provide for accessibility or planning needs

How we use your information

We use your information to respond to your request, provide confirmation steps, and deliver support related to the experience you requested.

  • Replying to your messages and coordinating next steps
  • Sending updates related to your inquiry (only if you opt in)
  • Improving clarity of information by understanding what guests ask

Your communication choices

If you opt in to receive email updates, we’ll use that preference to send relevant follow-ups about your request.

  • You can ask us to stop sending updates at any time.
  • We’ll still respond to direct messages you send.

Data handling and safety

We take care to protect the information you share and limit access to staff and partners who need it to respond to your request.

  • We only use information for the purposes described here.
  • We review our practices regularly to maintain responsible handling.

Questions about privacy?

If you have questions about how we handle your information, please contact our support desk. We’ll respond with clear, helpful information.

Go to support

Plain-language summary

  • We collect the details you share when you request tour information.
  • We use it to respond, confirm, and support your planning.
  • If you opt in, we send follow-ups related to your inquiry.
  • You can ask us to stop email updates.
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